Subscription Policy
This Subscription Policy explains how recurring subscriptions work when you purchase Chuffys products through our website. By enrolling in a Chuffys subscription, you agree to the terms below.
1. How Chuffys Subscriptions Work
When you select a subscription option at checkout, you are authorising Chuffys to automatically charge your selected payment method for recurring orders at the frequency shown when you subscribe.
Your subscription will continue automatically until you cancel it.
The applicable subscription price, delivery frequency, product quantity, and any subscription discount will be displayed before you complete your purchase.
2. Automatic Renewal
Subscriptions automatically renew according to the delivery frequency you selected.
Unless you cancel your subscription before your next order is processed, your payment method will automatically be charged for the next subscription order.
You are responsible for cancelling your subscription before an upcoming renewal if you no longer wish to receive or be charged for the next order.
3. Subscription Billing
By starting a subscription, you authorise Chuffys and our payment providers to charge your nominated payment method automatically for each recurring order.
Charges will generally occur when your next subscription order is processed.
You are responsible for ensuring that your:
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payment information is accurate and up to date;
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payment method has sufficient funds available; and
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billing and shipping information remains current.
If a payment is unsuccessful, we may attempt to process the payment again. Your subscription may be paused or cancelled if payment cannot be successfully collected.
4. Cancelling Your Subscription
You may cancel your subscription at any time before your next subscription order has been processed.
To cancel your subscription, simply email us at:
Please include the name and email address associated with your order so we can locate your subscription.
Once an order has already been processed, packed, or shipped, cancelling your subscription will generally apply to future orders and will not automatically cancel the order already being processed.
Any refund rights you may have remain subject to our Refund Policy and any rights available to you under applicable consumer law.
5. Skipping, Pausing or Changing Your Subscription
If you would like to skip an upcoming delivery, pause your subscription, change your delivery frequency, update your shipping details, or make another change to your subscription, please email:
Please contact us before your next order is processed.
We cannot guarantee that changes requested after an order has entered processing can be applied to that order.
6. Subscription Pricing
The price shown when you begin your subscription is the price applicable at that time, including any subscription discount shown at checkout.
From time to time, Chuffys may change product prices, subscription discounts, shipping costs, or other charges.
Where required, we will provide reasonable notice of material changes affecting your recurring subscription before the updated price applies.
You may cancel your subscription if you do not wish to continue at the updated price.
7. Subscription Discounts and Promotions
Subscription discounts or promotional offers may be subject to additional terms displayed at the time of purchase.
Unless otherwise stated:
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promotional discounts may only apply to certain orders;
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introductory discounts may apply only to the first subscription order;
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promotional offers cannot necessarily be combined; and
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cancelling and restarting a subscription does not guarantee eligibility for a previous promotional offer.
We reserve the right to withdraw or modify promotional offers where permitted by law.
8. Shipping
Subscription orders will be shipped to the delivery address associated with your subscription at the time the order is processed.
You are responsible for notifying us of any shipping address changes before your next order is processed.
To update your shipping address, email:
Shipping times are estimates and may vary depending on your location, carrier delays, public holidays, stock availability, or circumstances outside our reasonable control.
Please refer to our Shipping Policy for further information.
9. Returns and Refunds
Subscription orders are subject to the same return and refund conditions that apply to other Chuffys purchases unless otherwise stated.
Cancelling a subscription does not automatically create a refund for an order that has already been processed.
Please review our Refund Policy for full information regarding returns, refunds, damaged items, incorrect orders, and other applicable circumstances.
Nothing in this Subscription Policy is intended to exclude or restrict any rights you may have under applicable consumer protection laws.
10. Subscription Reminders
Where available, we may send emails, SMS messages, or other notifications regarding upcoming subscription orders, billing, shipping, failed payments, or subscription changes.
These notifications are provided for convenience. Unless required by applicable law, failure to receive a reminder does not automatically prevent an otherwise authorised subscription renewal.
You are responsible for keeping your contact information up to date.
11. Product Availability
If a subscribed product becomes temporarily unavailable, we may delay the applicable order, contact you regarding available options, or take another reasonable action depending on the circumstances.
If we permanently discontinue a subscribed product, we may cancel the affected subscription and notify you.
We will not substitute a materially different product without appropriate notice or consent where required.
12. Cancelling or Suspending a Subscription by Chuffys
We may cancel, pause, or suspend a subscription where reasonably necessary, including where:
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payment repeatedly fails;
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we suspect fraudulent or unauthorised activity;
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a product is discontinued;
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the subscription is being misused;
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incorrect information has been provided; or
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continuing the subscription would violate applicable law or our website terms.
Where appropriate, we will notify you using the contact information associated with your order.
13. Changes to This Subscription Policy
We may update this Subscription Policy from time to time.
Changes will be published on this page with an updated “Last Updated” date.
Changes will not limit any rights you have under applicable consumer law.
14. Contact Us
If you have any questions about your subscription, billing, cancellation, upcoming orders, or changes to your subscription, contact us at:
Email: [email protected]
We recommend contacting us as soon as possible if you need to make a change to an upcoming subscription order.